refund & returns policy
As each product is custom made we cannot offer a return or refund unless:
a) the product does not match the order, or
b) the product is faulty
If the product(s) delivered does not match your order please contact us via email (firstname.lastname@example.org) outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a mis-print or a fault on the product, then a photograph as well as description of the problem should be emailed through to email@example.com for our customer services team to assess.
We cannot take any action on an order until all of the goods are returned to Bigprinting for inspection.
Following the return of the goods a thorough assessment will take place following which Bigprinting will deem whether the return is valid or not.
If the problem relates to a production issue at Bigprinting then a re-print of the goods may be offered to rectify the quality issue. Because every product is custom-made to your specifications, if the order has already been produced Bigprinting retains the right to solely offer a re-print when seeking to rectify any problem with an order.
A refund will be offered only when an order is cancelled prior to any digital or physical work being undertaken by Bigprinting. If you need to cancel an order you should contact customer services on 01480 492111 as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into artworking or production. In the event your order is already in artworking or production when you wish to cancel, a cancellation fee will apply.
Any problem with an order should be outlined within 24 hours of receiving the goods.
Failure to inform Bigprinting of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.
We do not accept returns on samples or sample packs.